The new dashboard will allow customers to track their jobs throughout the production process as well as offering a multitude of information on their account.
Director, Robert Cross says ‘All customers are given a dashboard where they can upload artwork, approve proofs, view the status of their jobs in production and track a delivery 24 hours a day. In addition, customers can access a lot of information on their account’
The system was born from the idea that we are seeing a new era of print buyers coming through who want real time access to the status of their jobs 24/7 as they want to get a POD for a delivery at 9pm at night for example.
Cross says ‘All clients still have a dedicated account manager who are on the end of the phone during the day and this system doesn’t take away from that but just adds value to the customer experience we offer’
The company intends to continue developing the dashboard with other functions in the pipeline such as being able to get live quotes and the facility to place a ‘one click order’ from estimates received manually via e-mail.
Cross says ‘Many of our customers have several jobs in with us at any one time, our vision is for a print buyer to get into work and pull up the Micropress dashboard with all their jobs in progress telling them the vital information they need to know that day. If we continue to offer good pricing, service and quality then we hope the further addition of the dashboard will attract more customers. Whilst some of the online printers may offer something similar we are not aware of any other print company in our arena offering anything like this solution’
The company has seen a significant upturn in work in recent months and is now operating at pre-pandemic levels and beyond and there is further expansion planned on the horizon.
Cross says ‘The demand has been fantastic over the last couple of months and we feel the future is bright’
Why Choose Micropress Printers?In addition to our competitive brochure and leaflet pricing and quality assured production, you can benefit from the following additional services:
Generations of Experience
With over 40 years’ knowledge of the print industry, ranging from state-of-the-art litho through to the development of digital print, Micropress has adapted and thrived in today’s increasingly tough print marketplace.
In recent times, the company has developed a personalised account management service. This provides our clients with both the benefit of an individualised business relationship and the delivery capabilities of the largest sheet fed litho commercial printer in the UK.
Serving the Country
Micropress supplies customers throughout the UK. From our print production unit located in Southwold, Suffolk, East of England, we operate a substantial number of printing presses. With 24-hour production, our facilities service an extensive number of clients with a wide range of products.
Our clients vary from small companies through to print management companies and print buyers, each given the same amount of care and attention from our account management team. We have the systems in place to rapidly process different types of orders, including online sales direct from customers through our dedicated portal.
Extensive Paper Stocks
At Micropress, we invest heavily in our recently expanded substantial paper warehouse. By consistently buying in bulk, we not only have the materials to cope with a fast turnaround on almost any job, but we are also able to pass the cost savings over to you – delivering some of the most attractive pricing in the industry.
A Complete End-to-End Service
From pre-press, design and production through to advertising sales and direct mail, Micropress is able to provide customers with a complete range of services to supplement and enhance their printing needs.
Working with a single company and a single account manager offers customers a faster, more streamlined service and ensures a smooth transition between each stage of production through to delivery of your finished print or dispatch by mail to your customers.